Refund policy

RETURN AND REFUND POLICY

Return and Refund Policy

EBike Supply Co complies with Australian Consumer Law.

We do not offer refunds for change of mind.

Returns or refunds will only be provided if:

• The product is faulty

• The product is not as described

• The product has a major failure under Australian Consumer Law

If a fault occurs, please contact us within 7 days of delivery or collection with proof of purchase.

Where required, we may offer:

• Repair

• Replacement

• Refund

Normal wear and tear, misuse, incorrect assembly, or damage caused by riding conditions are not covered.

Deposits are non-refundable once stock has been allocated or ordered.